In recent months, the superprofits generated by TotalEnergies have divided opinion. But the company has just received a harsh sanction.
In France, consumers can count on the DGCCRF to identify fraud committed by certain companies. In this case, TotalEnergies has just been fined 198,000 euros. Unfortunately for the energy supplier , the punishment does not stop there. Thus, for the time being, he will have to display a red banner on the pages of his website. The goal? Allow as many people as possible to know the administrative decision affecting TotalEnergies . Indeed, the Departmental Directorate for the Protection of Populations in Paris has noted several shortcomings. And the news risks weighing on the reputation of the company.
The reason for this penalty? Anomalies noted by the DGCCRF . According to her, the company would have violated several texts, from the Consumer Code. This includes : failure to inform customers about services billed in addition , or failure to respect the withdrawal period to which they are entitled.
For the DGCCRF , TotalEnergies did not take the time to collect the express consent of its subscribers . We can therefore suspect a desire to keep customers in a certain ignorance. In this way, some consumers had to pay more than what their contract stipulated. Also, for good measure, the company's sanction is not limited to a fine .
take in account the record profits recorded by TotalEnergies , a fine of 198,000 euros is very little. Also, the company had to face a rather unprecedented sanction. Thus, it must now wear a bright red banner, detailing all the offenses committed against customers.
' In effect, TOTALENERGIES ELECTRICITY AND GAZ FRANCE :
This system thus obliges TotalEnergies to admit mistakes in the public square . This red band will not fail to evoke the pillory, used during the Middle Ages to inflict shame on condemned persons. For the time being, the company has not yet reacted to this decision of the DGCCRF . On its official website, no press release has yet been published on the subject. Nevertheless, it seems obvious that this banner is not going to make a good advertisement . The energy supplier will therefore have to review some of its habits vis-à-vis consumers.
Source : What to choosesource: foozine.com